Question 1

What is Waki?

Accepted Answer

Waki is an app that connects people to donate, receive or exchange goods in a simple and sustainable way, promoting the circular economy and the creation of more supportive communities.

Question 2

Is it safe to donate or barter through Waki?

Accepted Answer

Yes, Waki has a user verification system to ensure safe and reliable transactions in the community.

Question 3

What kind of objects can I donate or barter?

Accepted Answer

You can donate any item that is in good condition, such as clothing, books, accessories, and more, as long as it complies with our Community standards.

Question 4

How do I find items I need?

Accepted Answer

Use the search function to find specific items or browse the categories to discover what other users are offering. Check our Getting Started guide for more details.

Question 5

Is there a cost to use Waki?

Accepted Answer

Basic use of Waki is free, although we have premium profiles that offer advanced tools and help keep the platform accessible to everyone.

Question 6

How can I contact Waki support?

Accepted Answer

You can contact our support team through our Contact page or by sending an email to info@wakiapp.io.

Question 7

Can I exchange items with users from other cities?

Accepted Answer

Yes, you can exchange items with users from other cities, although Waki focuses on exchanges within the same community to facilitate logistics and encourage local contact.

Question 8

What can I do if I have a problem with a donation or swap?

Accepted Answer

If a user shows disrespectful behavior or violates our community guidelines, you can report their publication in the details of the uploaded post. Our team will review the situation and take the necessary measures. Waki is only a facilitator of connections and does not intervene directly in agreements between users.

Question 9

What items are prohibited?

Accepted Answer

At Waki we want to guarantee a safe experience aligned with our values. Therefore, certain items are not allowed on our platform. See the full list of prohibited items.

Frequently Asked Questions

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